Application FAQs

How much space exactly will I get?

Each membership level has a different square footage. Each space is tailored to the type of product you have. A space for one maker may look a little different than another. Here are some examples of what our memberships may look like.

When will I hear back once I apply?

We try our absolute best to get back to everyone. However, due to the high volume of applications that we process, we unfortunately cannot guarantee that everyone will receive a reply.  We are a highly curated shop so that we can offer our customers a unique shopping experience full of variety AND in order to limit competition between the makers in our space. This means that our application acceptance process takes longer than most stores that are similar to ours. This process can take weeks depending on volume. We spend a great deal of time carefully considering each and every applicant. We do our best to get back to as many makers as possible as quickly as possible. 

All accepted makers will be contacted via email. Please check your junk mail folder. Please also note that accepted applications can take time to process due to volume - you may hear back several weeks after you apply. We do keep all applications on file and will automatically place makers we cannot accept on a wait-list. 

Can I sell with other retail stores?

Absolutely!  Your success is our success!  We want all of our makers to be able to make their business as successful as possible!  The more places you are at the larger audience you have!  Currently the nearest similar marketplace type store is 40km away, if that changes we may slightly update our policy, but otherwise please showcase your work wherever you can!

Can I choose my space?

If we accept you as a maker, we will look at what types of spaces would be best for your product, and place you where we feel is the best option for your work.  Ultimately to keep it fair to all makers we will choose where to place your work.

Why do you use square footage to note the space?

Every maker does something different! We do not want to be stuck offering a 2x3 or 4x5 foot space, when those dimensions do not work for every artisan. This way we can be more flexible for everyone!

Can I come see the space before I sign up?

Absolutely! Come check us out during business hours, and we will show you some options if we have a chance to!

How do I move in?

We send a welcome package to all accepted makers that will include a link to book a move in time.

How do I give you inventory information?

We send a welcome package to all accepted makers that will include a document for you to note your inventory, which is then uploaded into our system.

How do I know if my products have sold?

All of our makers will have access to our maker portal, which shares sales information and inventory counts.

When can I restock?

Once you have moved in, you can restock any time we are open!  Just make sure to send your inventory info ahead of time.

Do I need to commit to several months?

With the exception of the Entry level membership, we ask all new makers to initially commit to three months with us, then offer month to month after that. (For the Entry level membership, we require an initial six month commitment). However, membership fees are still paid monthly, so you do not have to pay three (or six) months worth of fees up front. We require 1 calendar month notice if you decide to leave. Please note, due to the very busy nature of the holiday season, we do not process move outs from November 1st-Dec 31st.